Terms and Conditions
BOOKING & ORDERS: Bookings and orders can be made via our Facebook page, our website or via email. A full quote will be given to you and this will be the cost of your order. There is no minimum order. All orders must be booked in and paid for in full before the order is fulfilled. A breakdown of costs is available on request. Payment can be made via PayPal or Bank Transfer.
PROOFS: Clients purchasing personalised wedding invitations or save the dates will be shown proofs of any wording used on their stationery. This will be carried out via Facebook messenger or email, depending on how the original order was placed. Printing will only commence once the client has confirmed that all details are correct. Clients are asked to note that due to the handcrafted nature of our designs, some variation between individual items may occur.
DIGITAL DESIGNS: Digital designs will be provided to the client as PDF documents and will be sent via email. Proofs will be sent before the final PDF file is sent. Clients are urged to check these proofs carefully, as any errors cannot be corrected and full payment will be required again for these to be rectified.
COPYRIGHT: All designs are copyright of Black Poppy Designs. If applicable, clients are responsible for gaining permission to use any photographs, hymns, poems or songs that you would like to feature on any of your stationery designs. Any photographs, hymns, poems or songs, etc., supplied by you to Black Poppy Desings, for reproduction and sale, will be accepted as full permission to do so. Therefore, you, the client, will be responsible for any illegal reproduction undertaken due to incorrect licensing or breach of copyright laws.
WARNING: Any items that are hand-finished with small attachments, such as ribbons, bows and gems, are not suitable for children under 5 years of age or animals, due to detachable small parts. Therefore, it is advised to keep products out of reach of young children and animals for their own safety. We cannot be held liable for any allergic reactions. Black Poppy Designs does not take any liability for any injury, damage, or even death, as a result of not adhering to this advice.
SAMPLES: Physical samples must be paid for at the full face value of the design. They will be posted out free of charge but without envelopes. If you go on to place a full order, this charge will be refunded.
POSTAGE & PACKAGING: Black Poppy Designs packages products to the very highest standard and does not accept any responsibility for orders damaged in transit. We will, however, assist wherever possible when claims are being made to the carrier. Orders are posted out for delivery via Royal Mail. Proof of posting is always obtained, and full stationery orders are always posted using a tracked or recorded service. Full P&P costs
will be added to your order and you will be made aware of these. Tracking details are available on request. For delivery overseas, please ask for a quote at first enquiry.
REFUNDS & EXCHANGES: Refunds will be limited to exchanges. Exchanges will only be given if errors or damages have been made by Black Poppy Designs. It is vitally important that proofs are read and checked carefully by the client, as Black Poppy Designs will not exchange if errors are not corrected by the client at this point.
ADVERTISING: Black Poppy Designs reserves the right to use photographs and physical copies of your personalised stationery items for our website, Facebook page, Etsy and Folksy shops, and wedding show exhibitions at any time. Your names and wedding details will be visible on these. Any other personal details, such as phone numbers and home addresses will never be shown.
BLACK POPPY DESIGNS
18 Craven Court,